phspin Privacy Policy – How We Handle Your Personal Data
Your privacy matters to us. This Privacy Policy explains exactly what personal information phspin collects from players in the Philippines, how we use it, who we share it with, and what rights you have over your own data. Please read it carefully before registering or using any part of our platform.
What We Collect and Why
Last updated: January 2025. Applies to all phspin users in the Philippines.
1. Information We Collect
When you register and use phspin, we collect the personal information needed to operate your account safely and in compliance with Philippine regulations. This includes your full name, date of birth, email address, mobile number, and the payment details you provide when making deposits or withdrawals. We also collect technical data automatically when you access the platform, such as your IP address, device type, browser version, and session activity logs. This technical data helps us detect fraud, maintain platform security, and improve theoverall experience for players across the Philippines.
2. How We Use Your Information
The personal data we collect is used to create and manage your phspin account, process your deposits and withdrawals in Philippine pesos, verify your identity as required by applicable Philippine law, and deliver the gaming and entertainment services you signed up for. We also use your data to send you important account notifications, respond to your support requests, and — where you have given consent — inform you about promotions and platform updates. We analyse aggregated, anonymised usage data to understand how players interact with the platform so we can make it faster, more reliable, and more enjoyable. We do not use your personal data to make fully automated decisions that produce significant legal effects without human review.
3. Legal Basis for Processing
phspin processes your personal data on the following legal grounds: performance of the contract between you and phspin when you register and use the platform; compliance with legal obligations under Philippine law, including anti-money laundering and responsible gaming requirements; our legitimate interests in operating a secure and fraud-free platform; and, where required, your explicit consent. Where we rely on consent, you may withdraw it at any time by contacting our support team, though withdrawal will not affect the lawfulness of processing carried out before that point.
4. Cookies and Tracking Technologies
phspin uses cookies and similar technologies to keep you logged in, remember your preferences, and understand how the platform is being used. Essential cookies are necessary for the platform to function and cannot be disabled. Analytics cookies help us measure performance and identify areas for improvement; these are only set where permitted. You can manage non-essential cookies through your browser settings at any time. Disabling certain cookies may affect the functionality of some features on the platform, but will not prevent you from accessing the core gaming experience.
Your Rights and How We Protect Your Data
Right to Access
You can request a copy of the personal data phspin holds about you at any time. We will respond within the timeframe required by applicable Philippine data protection law and provide the information in a clear, readable format.
Right to Correct
If any of the personal information we hold about you is inaccurate or out of date, you have the right to request that we correct it promptly. You can update basic account details directly through your account settings or by contacting support.
Right to Erasure
In certain circumstances, you may request that we delete your personal data. We will assess each request in line with our legal obligations, which may require us to retain certain records for a defined period even after account closure.
Right to Object
You have the right to object to the processing of your personal data for direct marketing purposes at any time. You may also object to other types of processing where we rely on legitimate interests as our legal basis, subject to applicable exceptions.
Data Portability
Where technically feasible and legally applicable, you may request that we provide your personal data in a structured, commonly used, machine-readable format so you can transfer it to another service provider of your choice.
Security Measures
phspin uses industry-standard encryption, access controls, and regular security audits to protect your personal data from unauthorised access, disclosure, alteration, or destruction. Our security practices are reviewed and updated on a regular basis.
Sharing Your Data
phspin does not sell your personal data to third parties. We may share your information with trusted service providers who assist us in operating the platform — such as payment processors, identity verification partners, and cloud infrastructure providers — but only to the extent necessary and under strict data processing agreements. We may also disclose your data to Philippine regulatory authorities or law enforcement agencies where required by law. All third parties who handle your data on our behalf are required to maintain appropriate security standards and to use your data only for the specific purposes we have authorised.
How Long We Keep Your Data
We retain your personal data for as long as your account is active and for a period thereafter as required by Philippine law and our regulatory obligations. In general, account and transaction records are kept for a minimum of five years following account closure to comply with anti-money laundering requirements. Once the applicable retention period has expired, your data is securely deleted or anonymised. If you request erasure of your data before the end of the retention period, we will inform you of any legal reasons why we are unable to fulfil the request immediately.
How to Exercise Your Rights
To exercise any of your data rights, or if you have any questions or concerns about how phspin handles your personal information, please contact our support team using the details available on the platform. We aim to acknowledge all data-related requests within three business days and to resolve them within the timeframe set by applicable Philippine data protection legislation. If you are not satisfied with our response, you have the right to lodge a complaint with the National Privacy Commission of the Philippines.
Questions About Your Privacy?
If you want to know more about how phspin protects your data, or if you need help exercising your rights as a player in the Philippines, our support team is ready to assist. You can also visit our FAQ for quick answers to common questions.